Safety & Quality

South Terrace Urology’s surgeons possess an extensive range of skills. They are able to capitalise on the subspecialty expertise within the group, offering patients a wide range of treatment options and excellent Urological care.

South Terrace Urology is an accredited day hospital with a consistent delivery of quality patient care and safety. Our focus is on the continual improvement of our services to ensure they are as safe as possible.

We have a strong commitment to safety and quality and achieve this by:

  • Creating safe environments and systems of work for our staff
  • Reviewing and improving on a continuous basis the performance of our patient safety and quality systems
  • Assisting our Urologists and Registered Nurses to monitor the safety and quality of care they provide
  • Ensuring accountability for the safety and quality of care at all levels of our organisation reporting through to South Terrace Urology’s Board of Directors.

Our Safety and Quality Performance

Accreditation

South Terrace Urology is an accredited day hospital. We have a comprehensive infection prevention and control program in place. Our facility and staff are regularly audited for compliance with national infection prevention and control guidelines, Australian Standards for reprocessing of reusable instruments, ISO9001:2015 and the Australian Commission of Safety and Quality in Healthcare (ACSQHC) National Safety and Quality Health Service Standards.

Our comprehensive audit program ensures we meet all of the required NSQHS and ISO standards and identifies any improvements that can be made to ensure our excellent safety and quality record is upheld.

Infection Rate

At South Terrace Urology we are annually audited for Compliance with AS/NZS4187:2003 working towards AS/NZS 4187:2014, Infection Prevention and Control Guidelines and GENCA Guidelines. Our comprehensive infection control program detects and prevents infections common to health care facilities. We aim to minimise the risk of infection to patients, staff and visitors attending our facility.
We regularly audit infections that result from procedures in our day surgery unit to ensure that the rates fall within best practice guidelines. If you have concerns with regards to your infection risk, please raise this matter with your Urologist.

One of the most effective means to prevent infection spreading amongst patients is for all health professionals to wash their hands.

Hand Hygiene

Hand hygiene is conducted in accordance with the Hand Hygiene Australia ‘five moments’ that is; before touching a patient; before a procedure; after a procedure; after touching a patient and after touching a patient’s environment. Hand hygiene audits are conducted four times per year.

All people visiting South Terrace Urology are encouraged to use antiseptic hand rub located throughout the facility.

Patient Falls

The risk of falling increases according to age. Our falls prevention program targets those patients who we identify as being at risk. We use specific criteria and tools to risk assess our patients and then put in place a number of strategies to minimise falls. Our successful program has ensured no patient falls have occurred in the day surgery in over ten years.

Patient Satisfaction

We encourage feedback from our patients via the patient suggestion forms in our waiting room, our patient satisfaction surveys or via email. It is advisable that you express any concerns while you are speaking with your Urologist.jh_0781